Booking Terms and Conditions

 

Prices include VAT

For bookings of 3+ nights, price includes the cleaning fee. 

For bookings of 2 nights, a cleaning fee of £60 is to be paid.  

A £50 non-refundable deposit is due at time of booking to hold your dates.  

A £200 refundable security/damage deposit is required. 

There is a 3.5% fee to use credit cards for payment processing. 

 

Terms of Your Stay

Check in time is 3 p.m. and checkout time is 10:30 a.m. unless prior arrangements have been made or there are no incoming guests.  

The lodge can accommodate a maximum of 4 people per our registered business license – there is one double bed and two single beds.  Babies under two are not considered in this count if they occupy a cot (not provided).  If they occupy one of the beds, then they would be considered in the count.

 

Minors

We do not accept bookings from anyone under the age of 25. 

 

Booking Confirmation

Once an invoice has been sent to you, a contract has been entered into between the parties thereby hiring the lodge for the dates requested.  This contract shall be subject to Scottish law.  Both parties agree to submit any dispute to the exclusive jurisdiction of the Courts of Scotland. 

 

Booking Payments and Deposits

The booking deposit is due 3 days from the initial request to reserve your holiday dates (either by phone or email).  The dates will be released at the end of the third day if the deposit is not received.  This deposit is non-refundable.

The balance of your money is due by the date printed on the invoice (generally 8 weeks before your holiday dates).  Bookings made within 8 weeks of your holiday date require payment in full when you make your booking.  This will include the damage deposit payment (paid separately).  Payments will be made in UK Sterling by cheque to Marjorie Logan or remitted by direct bank transfer to Bank of Scotland.  Details will be provided in the invoice.  If you prefer to use a credit card, then a 3.5% surcharge will be applied.   Cash payments can also be accepted for the final balance.

We reserve the right to charge you for any bank charges or other costs we incur if payment is made in a foreign currency.  These will be deducted from the security deposit.  

 

Security and Damage Deposit

A security deposit of £200 is required and should be sent along with the booking balance or no later than 4 weeks prior to arrival.  Please send as a separate cheque or a separate bank transfer.  Your deposit will be reduced if there is any extra cleaning required due to a pet, smoking in the lodge, or damages/losses.  The amount retained will be at the discretion of the owner.

 

Guest Cancellation 

If you need to change the dates or cancel your holiday, please CALL us immediately.  Please also send us a written notice of cancellation by either email or first-class mail.  The cancellation is effective from the date we receive the written notification.  We will acknowledge your cancellation in writing either by first class mail or email.

Cancellations made less than 21 days prior to scheduled arrival will be paid in full unless we are able to re-let the lodge.  If we can let the lodge out for all or part of your dates, you will receive a refund based on the re-let dates less the non-refundable deposit.  

Cancellation made 60 days prior to arrival will incur a 20% fee of the full amount due plus the non-refundable deposit.  Changing your vacation to a new date rather than cancelling will incur a £35 change fee and will be adjusted by any increase or decrease based on the new date.

Purchasing Cancellation Insurance is always a good idea, and you may be able to recover all of your losses due to loss of job, deaths, illness, or bad weather conditions.

 

Smoking/Vaping Policy

There is absolutely no smoking or vaping allowed inside the chalet.  If it is determined that someone has smoked inside the chalet, then the entire security deposit will be forfeited.  Please be mindful of where you smoke when outdoors and that all cigarettes are disposed of properly.

 

Pets

Dogs are permitted if prior arrangements have been made.  We allow up to 2 dogs weighing less than 60 pounds at an additional charge of £20 per dog.  Registered assistance dogs are allowed at no additional charge with evidence of registration.

If any holidaymaker has an allergy to dogs, please be aware we cannot guarantee that a dog has not stayed in the property prior to your arrival.  We cannot be held responsible for any suffering which may occur due to allergies.  

 

The following dog terms apply:  

  • Dogs must be always under your strict control.
  • Dogs must be kept on a leash while outside the lodge pursuant to park rules.
  • Any fouling must be cleaned up without delay.
  • The dog owner must bring the dog’s bed or basket for sleeping in.
  • Dogs must not be left alone at any time.
  • Dogs must not lie on beds or furnishings, and hair must be cleared up before departing.
  • Dog owners must ensure that their pets are free from parasites and fleas before they occupy the Property. Failure to do so may incur subsequent charges.
  • Young dogs (e.g. puppies less than 6 months’ old) must be declared to us at the time of booking and authorised.
  • You will be liable for any damage caused by any of your dogs. Any damage is to be reported to the Owner (or their representative) immediately. Any additional cleaning required that may incur an additional charge, will be at our discretion.

Following government legislation and in the interest of others on the property, we are unable to accept American Pit Bull Terriers, Japanese Tosa, Fila Brasileiro and Dogo Argentino dogs (even when muzzled).

 

Keys and Access to Site

Access information to the site will be given approximately 48 hours prior to your arrival.  This will be emailed to you and/or sent via text message.  There is a gate code to enter the property and a lockbox on site with the key. 

 

Vehicle Parking and Boats

There is room to park 2 vehicles next to the lodge.  Any additional vehicles would need to be parked in a designated parking spot by the hotel (the hotel does require a parking fee be paid).  Please do not park on the grass.  Please note that the park requests all vehicles drive at 5 mph.  

Vehicles and anything left inside your vehicle is done so at your own risk.  The owner will not be held responsible for any loss or damage from or to any vehicles while on the property.

If you are bringing up a boat or jet ski, please contact the Loch Lomond Boat Yard for information on mooring your boat.  No boats or jet skies are to be stored next to the lodges or on the grass.  

 

Your Responsibilities

You will ensure that you and anyone else staying in the lodge will:

  • act responsibly and carefully whilst at the Property, abiding by any property specific house rules and leave the Property, and all things in or at it, in the same state of repair and cleanliness as at the start of the holiday.
  • leaving the lodge in the same condition as it was received.
  • report to the Owner any damage or breakages made during the holiday occupancy and pay for damage (wear and tear accepted).
  • not smoke or vape in the lodge nor allow anyone else to smoke in the lodge.
  • gas and electricity are included but meter readings will be taken before and after your booking and you will be charged for any excessive use beyond £45 per week.  This will be deducted from your security deposit.
  • not allow more than the maximum number of people or pets to stay overnight at the lodge as stated in the contract.
  • at all times comply with any applicable laws and local or Government guidance and ensure that you or any guests (if allowed at the Property) or pets (if allowed at the Property) do anything which is illegal, or may cause unreasonable damage, noise, behavior or disturbance.
  • not enter the lodge before the stated arrival date and time and will leave the lodge before the stated departure date and time.
  • treat people with respect and not act in a way which is abusive, violent, destructive, menacing, or harassing towards us, any member of the community in which the lodge is situated, or any of our employees, directors, consultants, or other party acting on our behalf.
  • turn off all lights, fans, heaters whenever leaving the lodge.
  • Wi-Fi is included but excessive streaming and downloading may result in extra charges should it be determined that we have gone over our limitations.  This will be deducted from the security deposit.
  • secure the Property (including all windows and doors) whenever leaving the Property.
  • that any use of charging an electric vehicle is not allowed on the premises (nearest charging is in Balmaha) and could result in damage to the electrical panel for the lodge.

We will be entitled to make a reasonable charge where you or your guests/family have failed to comply with these responsibilities. In serious cases, you may be asked to leave the property/lodge early without any compensation or refund.

 

The Legal Stuff — Force Majeure – 

Circumstances beyond our Control

The term “force majeure” as used herein means those circumstances out of our control that could not, even with all due care, have been foreseen or avoided thereby making it impossible for your holiday lodge to be available during the dates selected. These circumstances could arise from a fire, flood, explosion, weather conditions, criminal damage such as a break-in, industrial action, and all similar situations beyond our control. We cannot accept responsibility for or pay any compensation where performance of our contract pertains to circumstances involving force majeure. 

If it is impossible for you to stay at the lodge, we will either move your dates to another time that is convenient, or endeavor to offer alternative lodgings should one be available in the park. There would be no additional cost for these changes. If neither of these options will not work, then we will refund all monies you have paid in full.  Our liability will be limited to these options only.  We regret we are not able to pay any additional compensation or for any expenses or costs you have or will incur because of this cancellation or change.  

We also reserve the right to withdraw any lodge amenity or appliance due to repairs or maintenance or equipment failures.  These failures may or may not be repaired during the time of your booking although we will endeavor to have this done.  This is not ignoring our responsibility to make these repairs.  It is simply not always possible to have items repaired within a specific time frame.  

 

Damage and Repairs to the Lodge/Property

The hirer shall be liable for any damage caused in the property during the period of hire.  We have the right to enter the lodge without prior notice if special circumstances or emergencies arise.  This could result from repairs that need to be carried out.  We will always attempt to arrange a time that is suitable to you and us in addition to the contractor/inspector/operator.  

 

Liability

The owner does not accept liability for any damage, injury, death, expense, or loss of any nature suffered by any person(s) from any cause whatsoever other than, in the case of the owner’s proven negligence of him/herself or his/her employees or agents. 

 

Any shortcomings

You must notify us of any shortcomings with your property immediately so that action can be taken if required. 

For all complaints and claims which do not involve personal injury, illness or death, we regret that we cannot accept any liability if you fail to notify the owner of any complaint or claim during your holiday and then subsequently write to us with full details within 14 days of the end of your holiday.